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Shipping Info

Delivery

All orders placed after 2pm (GMT) for Goods that are in stock will be processed on the next working day. Due to COVID please allow 5-10 business days. It may be sooner. We will of course endeavor to deliver your order as soon as possible.

If you have any queries regarding delivery or need to change your details for delivery please contact us on 03334 559960 or email orders@pearlandlinen.com

We do not offer installation or assembly services. Any electrical installation or assembly of furniture would need to be carried out by a (qualified) professional.

All delivery times quoted above are for UK mainland delivery only and excludes Northern Ireland, UK islands, Scottish highlands, Isle of Man and the Channel islands . For deliveries abroad please provide us with all relevant delivery information and we will send you a quote for delivery.

For international deliveries it is the customer’s own responsibility to pay for any customs and clearance fees, duties and taxes , road tax, quarantine and fumigation fees. These payments would need to be paid locally by you the customer and not by Pearl & Linen Ltd. Failure to make these payments will result in delays for which Pearl & Linen Ltd. cannot be held responsible. In such cases Pearl & Linen Ltd. would not be liable for the cost of any Goods being returned to us. The customer is fully responsible for checking their country’s unique policies and rules with regard to imports. Pearl & Linen Ltd., cannot be held responsible for any costs incurred for the release of Goods from any customs office.

Except in exceptional circumstances on-site installation is not available for international orders.

If your order is for multiple large items we may accumulate the products and send them out to you in one consignment.

Any unforeseen delay in delivery that may occur will be notified to the customer.

We will try and accommodate specific delivery requirements where possible, however Pearl & Linen Ltd., is not responsible for delays in delivery which are beyond our control and we will not be responsible for any subsequent loss or expense caused due to a delay in delivery whatever the reason.

Please note: once the Goods have been delivered to you, risk on those delivered

Goods passes to you and you will be liable for any subsequent damage or loss for the Goods.

For information on specific orders/deliveries for international destinations please contact us on 03334 559960 or email us on orders@pearlandlinen.com

Delivery address

It is your responsibility to check the access to your property and to ensure that the Goods ordered will fit through any doorways/entrances/stairwells as required.

If you need to amend the delivery address or time for delivery please contact us as soon as possible as any changes after the Goods have been dispatched may be subject to an additional delivery charge.

We will not accept responsibility for Goods that cannot be delivered due to insufficient access or for any reason out of our control. We reserve the right to make an extra delivery charge if you are absent from the delivery address at a time previously agreed / arranged.